We are able to answer on all needs of our employees, which reach up to even 15 000 tickets per month!
The greatest and the most important task of people working there is to provide an IT support for approx. 19 000 end users across Arla locations worldwide (over 140 entities in more than 30 countries). IT Service Desk is a 1st line support for solving incidents for about 2000 different applications functioning in entire Arla organization. The service is provided 24/7 in English language. However, we have also dedicated lines functioning in German, Danish and Swedish language – those ones are available for 10 hours per each working day (Monday-Friday). Nevertheless, our agents are working 8 hours per day.