IT End User Services Team and Security Services team
End User Services team in Gdańsk, consisting of 6 people (including manager), is responsible for ensuring an adequate level of end users’ satisfaction of (i.e. every Arla employee(so our employees) with dedicated infrastructure solutions. Each operational person in this team is an owner of a specific class of solutions.
It is here where decisions are made regarding e.g. portfolio of specific laptop models available in the organization as well as client applications available on them that support remote internal communication (e.g. O365), peripheral hardware, such as printers and scanners, but also mobile phones. While being in constant contact with a plenty external partners providing e.g. telecommunications services in specified countries, they ensure proper functioning of telephony solutions. In addition, we implement telecommunications systems such as Genesys, thanks to which processes related to phone customer service can be successfully realized on our employees’ computers.
End User Services is not only taking care of the hardware part of the infrastructure – it also includes cloud solutions such as PaaS (Print as a Service), RaaS (Room as a Service) or VaaS (Video as a Service).